Trade Management: Capture, review, and process trading activities; generate & send trade confirmations. Trade Settlement: Ensure pre-matching and settlement of equity trades; follow up with brokers, & clients. Database Updates: Maintain database with custodian settlement instructions, client SSIs, account details. Client Support: Respond promptly to client inquiries and resolve issues to enhance client satisfaction. Regulatory Compliance: Monitor and update trading guides; ensure adherence to AML & CTF regulations Corporate Actions: Process corporate action events (e.g., dividends, stock splits) & communicate actions. Error Reduction: Improved accuracy of trade confirmations and settlements, reducing errors.
Client Satisfaction: Boosted client satisfaction scores by 25% through communication & issue resolution Compliance Management: Updated compliance measures to align with evolving AML/CTF regulations.

Cash Management: Managed cash transactions via CMS for Ready and Future Markets. Processed deposits and withdrawals, ensuring regulatory compliance.
Reporting: Generated reports for NCCPL and CDC, managing bonus shares, right shares, & share deposits. Client Settlement: Prepared institutional settlements, ensuring documentation and procedures followed. Pending Deliveries: Reviewed NCCPL reports to track pending share deliveries, addressing discrepancies. Account Setup: Set up UIN & CDC subaccounts for clients, ensuring accurate setup for trading activities. Client Communication: Sent trade confirmations to clients, addressing queries to ensure clear responses. Record Maintenance: Maintained records of incoming and outgoing shares, ensuring accurate tracking. Billing: Issued brokerage bills to institutional clients, managing processes for invoicing & resolving issues.

Contract Management: Draft & review contracts based on quotations; maintain project, contract database.
Financial Analysis: Prepare cost analysis sheets comparing estimate with actuals, justifying discrepancies.
Dashboard & Aging: Create daily dashboards & aging analysis for pending payments to ensure collections.
Reporting: Generate and analyze weekly and monthly reports on executed work, including Finished Goods.
Contract Coordination: Manage contract activities between parties to ensure compliance & resolve issues.
Payment Processing: Issue payment certificates; draft payment requests, and balance confirmations.
Progress Reporting: Prepare weekly and monthly reports for ongoing projects for stakeholder updates.
Filing System: Develop & maintain an organized, flexible filing system for efficient document management.

Customer Interaction: Delivered accurate information across channels, ensure high customer satisfaction.
Information Management: Updated & maintained customer records for efficient & timely service delivery.
Empathetic Listening: Addressed customer concerns with empathy, offering support to resolve issues.
Requirement Preparation: Assisted in preparing documentation for service activation & account changes.
Quality Assurance: Maintained service standards by following protocols and implementing improvements.
Company Updates: Communicated updates, new products, service changes to keep customers informed.
Problem Resolution: Handled complaints with problem-solving skills, collaborating for effective resolution.
Sales and Upselling: Identified upselling opportunities & met sales targets by proactive recommendations.